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View up-to-date Covid-19 safety policies for Broadway theatres. Learn more.

Here's how to claim a Retro Credit...

We understand that buying a ticket isn't always easy.

Please remember your request can only be guaranteed if:

  • Made prior to the performance date.
  • Bought online at the Authorized Ticketing Website
  • Purchases are eligible to earn miles

Click here to learn more about eligible purchases.

We'll attempt to process orders that don't meet the above criteria, but these efforts may take longer than 10 business days.